If there were a way to capture the thoughts, opinions, and impressions of Patients and Families as they made their way through your facility, would you want to know it could be done?
If you could identify key factors that would guide you to your next performance improvement project, would you want to know more about making it happen?
If you could engage Patients and Families in a real-time dialogue about their Care Experience, would you want to begin right now?
You can do it with Shadowing!
Shadowing is a low-cost, high-impact process that enables Care Givers to view all care through the eyes of Patients and Families. By literally following along in the patient's and family's footsteps, noting the details of the experience and recording their observations, Shadowers get a real-time view of what patients and families encounter along their health care journey. Shadowing allows Care Givers to partner with Patients and Families and co-design care experiences that keep the Patient and Family perspectives at the core. It is only when care is viewed through the eyes of Patients and Families that care experiences can be transformed!