Patient and Family Centered Collaborative Care - An Orthopaedic Model
Published in 2007, this paper focuses on the patient and family centered collaborative care model using an Orthopaedic joint replacement program. ...More >>
PFCC Grand Challenge Series Information
The Patient and Family Centered Care (PFCC) Grand Challenge Series invites members of the UPMC community to ignite innovation and help to deliver exceptional care experiences. ...More >>
Designing for the Patient Experience - UPMC Healthplex
This paper describes using Patient and Family Centered Care (PFCC) Programs in order to design for the patient experience. Learn what a Focused Care Center is and how it integrates with the PFCC Methodology. ...More >>
OR Observation Project
The OR Observation Project captures information in an operating room setting that is used to examine OR efficiency and measure surgical time intervals to create a baseline for future improvements and increased efficiencies. ...More >>
Reality TV for Caregivers - Patient Experiences Viewed Through the Eyes of the Patients and Their Families
This white paper examines staff efficiency, number of patients contacts by staff type, time at the bedside and care delivery processes in an orthopaedic unit through the use of a Digital Video Recorder (DVR). ...More >>
Metrics to Drive Change - Patient/Family Shadowing and Mentoring Program
How to guide for walking through a patient's care experience (shadowing) and making observations about that experience. ...More >>
Merging the Art and Science of Performance in Health Care
Outline of the Patient and Family Centered Care (PFCC) approach. ...More >>
Opportunities to Improve and Accelerate the Adoption of Patient and Family Centered Care
How to recognize and remove barriers to implementing the PFCC Methodology. ...More >>
Putting Patients and Families First: The Total Joint Replacement Program at Magee-Womens Hospital of UPMC
The Total Joint Replacement Program at Magee-Womens Hospital of UPMC is highlighted in a book titled "Putting the Care in Health Care" from the Joint Commission Resources. ...More >>
Picker Institute Recognizes UPMC for Advances in Patient-Centered Care
Picker Institute highlights Magee-Womens Hospital of UPMC Orthopaedic Program as one of 6 academic medical centers chosen as a high performing hospital with high patient satisfaction. ...More >>
PFCC Business Story
A methodology to building high performance teams. ...More >>
Patient and Family Centered Collaborative Care - An Orthopaedic Model
Published in 2007, this paper focuses on the patient and family centered collaborative care model using an Orthopaedic joint replacement program. ...More >>
PFCC Community Newsletter
Highlights from previous quarters at the Innovation Center... ...More >>