The Patient and Family Centered Care Methodology and Practice PFCC M/P...

was developed and implemented in order to deliver exceptional care experiences, quality, safety and outcomes as well as improved efficiencies all at once. Since the start up of the Innovation Center in 2006, the PFCC M/P has spread to over thirty clinical and nonclinical care experiences at 10 UPMC hospitals including such diverse care experiences as trauma, rheumatology, oncology, home healthcare, and human resources.

The PFCC M/P places patients and their families as the top priority in the design process.

The PFCC M/P is a performance improvement tool that impacts process improvement unlike any before (TPS, Six Sigma, etc.). This is because PFCC M/P was developed specifically for health care.  This approach is based on the “third” science for health care called the “Design Sciences” and builds upon the traditional clinical and process sciences.   The PFCC M/P is an Experience Based Design (EBD) and user-focused methodology which requires the designing of services, interactions, processes and environments for the complete care experience, and refocuses existing resources instead of requiring new ones.

The PFCC M/P also enables the “co-designing” of care experiences (a basic principle of the Design Sciences and EBD) by partnering with patients and families as well as health care providers in the design process.  This approach creates a sense of urgency by viewing all care experiences through the eyes of patients and families, and drives dramatic and sustainable transformations which include improved efficiencies, quality of care, patient safety and outcomes. The PFCC M/P places patients and their families as the top priority in the design process. 

HOW TO GET STARTED

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