OUR HISTORY

Established in mid 2006, PFCC Partners at the Innovation Center of UPMC is one of the first Patient and Family Centered Care (PFCC) applied research centers that focuses on Co-Designing exceptional care experiences with patients and their families. PFCC Partners works in close collaboration with the Orthopaedic Program at Magee-Womens Hospital of UPMC and with over 10 other UPMC Hospitals. The departments 12 team members are a resource for the entire UPMC system and PFCC Community. PFCC Partners office space is located across the street from Magee-Womens Hospital of UPMC (in the old Islay’s building).

MISSION STATEMENT

We will help you deliver exceptional care experiences and also develop the culture to achieve outstanding outcomes, safety, quality and efficiencies. The PFCC Methodology and Practice (PFCC M/P) is an experienced based tool that requires Care Givers to view all care though the eyes of patients and families. PFCC M/P enables co-designing care with patients and families as well as care givers and develops a sense of urgency and focus that will transform the delivery of care for any experience in any organization. We will develop and export the design sciences and other experienced based design tools that will nurture a national and international PFCC Community of Practice.